Trust Building through Effective Communication

Overview/Description
Communication is most effective when you build and maintain the trust of the people you communicate with. In this course, you'll explore how a clear intention is the basis of an effective communication, and how understanding your audience ensures that the message gets delivered. You'll also learn how body language, vocal tone, and managing emotions can influence your communications and build trust with your audience.

Lesson Objectives

• determine the primary intent of a communication

• communicate appropriately based on what you know about your audience

• identify how to tailor your communication based on your relationship history with your audience

• recognize the effects that body language and tone of voice have on building trust in interpersonal communications

• manage your own feelings in emotionally-charged communications

• adapt your communication to the emotions of your audience

• build trust in your communications by focusing on your intention, audience, body language, tone, and emotions

 

Expected Duration (hours)
0.4